This is an email originally sent to the general sales manager of Feldmann Imports by a customer who’s wife worked with me to lease a new Mercedes-Benz C300 4matic sedan. This couple was an absolute pleasure to work with, it took some time, we kept it fun, and everyone went home happy. (I’ve replaced names below with initials for privacy)
Sent: Monday, December 08, 2008 6:18 PM
Cc: David Tobin
Subject: Our great purchase experience at your store!
I wanted to send you a quick note to acknowledge how great David was to work with on the recent lease of Sue’s new C300.
After stopping in last week to buy an oil filter from your parts department for the Infiniti that was due to be returned at lease end, never did I think we would be driving a beautiful new MB by the end of the same week!
I just happened to walk to the show floor to inquire about lease options regarding the C300. David was so accommodating (especially w/o an appointment) that Sue insisted that we stop back to talk with the “nice guy” that I met at the dealer. David was the consummate professional; enthusiastic about the product, knowledgeable, patient, as well as very respectful to Sue. At most of the other dealers we have dealt with in the past the sales person spoke to me even after making it perfectly clear Sue was the one making the purchase. The gentleman in finance was also fantastic, staying past closing on a Saturday to cheerfully complete our transaction.
I enjoyed speaking about the car business with you as well-congrats on the new Nissan store.
Thank you again for the great experience, and all the best to you and your staff!
Eden Prairie, MN