USAA Mercedes Discount: An Easy Way to Buy a Mercedes
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Dave Knows Cars
Dave Tobin: Mercedes-Benz Specialist, Blogger and Lifelong Car Guy "Unfiltered, real world information for Mercedes Benz buyers, owners and enthusiasts"
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Mercedes Benz of Baltimore salesman said my 83 yr old mother was not eligible for $4,000 USAA Incentive on E350 she purchased in May because she paid in cash, did not finance. This guy assisted her with phone call to USAA to verify insurance was in place. Sales manager who reviewed and approved paperwork noted to my mother the relationship between USAA and military service members. My mother was active duty during Korean War. When I generated the buyer service certificate under my USAA profile, same sales manager was identified as point of contact for USAA buyer service sales. My beef with this guy is that he does the incentive sales and should have recognized her eligibility. While on the phone verifying insurance was in place, they could easily have asked the USAA rep for a certificate number. I only told my mother about the $4,000 overcharge following a conversation with the sales manager that ended with him assuring me it would be taken care of the next day. It’s now been a week and my mother is asking when can she expect to receive the check. The sales and finance manager have been dodging my calls. Really takes the joy out of driving such a nice new car. You would think after accepting $58,000 someone would at least show you the respect to return your call.
Thanks for sharing your experience (and that of your mother) at MB of Baltimore George. If this actually happened the way you describe its pretty sickening.
The main reason I am such a fan of the USAA program is that it is easy to create a great experience for the customer. Usaa dictates the price and the discount, everyone can hold their heads high, it is set up to be as transparent a car buying experience as is possible. I’m amazed this even happened, and the fact that you’re phone calls are being dodged, like it will all just go away, deplorable.
If you ever need another new Mercedes, I’ll pay your air fare to Minneapolis to pick up your new car and you, or your mother, can buy it from me.
Dave – I’m a USAA member and I can get to the ZAG site, but I’m not getting the same pricing under invoice as described. Am I missing something about how to get the certificate? The deal I show is about 1K over invoice, but even the Benz dealer told me that they normally see 2K under. Thanks for this post to inform others of this benefit.