New C Class Customer Experience: “the best we have ever had”


Late last month a couple came into the dealership on Tuesday evening interested in a new C300 4matic sedan. The woman had just been in an accident in her mini van and decided she wanted a safe sedan as a replacement.

She came to the right place. She was also considering the Audi A4 and Lexus ES350. The value, safety, and quality of the driving experience in the C300 won out in the end. Here are some of the answers and comments she sent to our sales manager today with her completed customer satisfaction survey.

Dear Mr. Anderson,

I am responding to the survey I received after visiting your dealership last week.

Were you satisfied with your salesperson?
Yes, Dave Tobin was very explicit in answering all my questions and concerns.  He was very knowledgeable and had a sincere interest and passion for the Mercedes Benz cars.  When we were test driving the car, he was helpful in explaining unique aspects and features of the C300.  We thought the dealership closed at 9pm. and didn’t realize until after we returned from the test drive at 8pm, that you closed at 7:30pm.  Dave did not make us feel rushed or like we had imposed on his time.  He was very gracious. Nor did he try to force a decision on us but did ask what our for next step would be and how he could help.

How was your overall experience with the dealership?
We felt comfortable and at ease.  

Is there one thing that would keep you from doing business with us?
No, our decision was being weighted against other makes of cars not the experience at the dealership.  However, our positive experience at your dealership help sway the decision. We felt our experience at your dealership (because of our positive impression of Dave) was the best we have ever had while researching cars.

Enjoy your day,

K. B.
Chanhassen, MN

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